Returns

You have 14 days from delivery to tell us you want to return unused, unopened stock, and another 14 days to get it back to us. Return postage is yours unless the item was faulty or we sent the wrong thing.

Balloons need to come back in their original sealed packaging. Once a bag of latex has been opened we cannot resell it, so we cannot take it back.

Printed balloons are made to your artwork and cannot be resold, so they are non-returnable unless the print is faulty or does not match the proof you approved.

Helium cylinders are a hire arrangement rather than a sale. If you no longer need one, tell us before it ships and we will cancel it. Once a cylinder has been collected or delivered, the hire has started.

Opened Hi-Float and any product with a broken seal cannot be returned.

Tell us within 48 hours and send a photograph. We will replace it or refund it, and we will not ask you to post a damaged parcel back at your own expense.

Ring 0113 880 0042 or email info@bonzaballoons.co.uk with your order reference.

None of the above affects your legal rights. Under the Consumer Contracts Regulations you have a 14-day cancellation right on most online orders, with the exception of goods made to your specification — which is what printed balloons are.